• Three Day course (may be modified to two days)
• Many people who are doing risk management or self-assessment workshops give them different names. Joan uses REM for Risk Enterprise Management and CRSA for Control and Risk Self-Assessment.
• Thousands of people world-wide have completed this specialized workshop, which fully prepares participants for CRSA certification exams.
• Amply meets your facilitation needs, regardless of which specific model your organization uses.
• If the facilitation training is to be done in-house and the group already has a specific methodology in place, the facilitation practices are completely based on the practices and methodologies already in place.
• The following agenda does not include all the exercises that the group will practice besides their facilitation practices. A great deal of time will be spent on body language and verbal languaging, but it will be integrated into the actual facilitation and coaching process.
• For more on trainer, click Joan Pastor.

Course Outline:

Day One

Introduction

What Makes a Great Facilitator? Research on Excellent Facilitation Skills

Communication Skills

The Most Important Communication Skill Needed for Facilitation

Communication and Expectations of Participants

Listening Skills

Tools and Many, Many Tips for Excellent Facilitation (4 hours)

Introduction to the Best Tools for Retrieving Information in Facilitated Meetings and Workshops

Brainstorming - New secrets to get really good information from groups

Business Process Mapping - To assess and improve processes and procedures

Cause-Effect diagrams - To look at risk and to get to the real issues

Force-Field Analyses - To develop a strategy for gaining people's buy-in and for preventing resistance to change

Action Planning and Follow-up

Specific strategies and tips and tools for handling a talkative or dominant participant, a group that won't talk, getting the group to talk when the boss is in the meeting, managing the boss before, during and after the facilitation, getting to root causes of problems when the group will only focus on symptomatic, surface issues, and much, much more.

How to use these tools to increase the quality and quantity of information from the participants

How to use these tools to manage group dynamics

Other tools will be taught depending on the needs of the group

How facilitation skills can be used for different types of meetings

Voting/Consensus-Building Techniques

Voting technology, and ways to maximize its use

Statistically valid, consensus-building techniques for voting as a back-up to voting technology

Facilitation at Your Organization: What is needed for both to be successful in your organizational culture - additional comments and questions

Second Facilitation Practice of a Workshop (a simulation)

Participants go through a simulation of a facilitated meeting or workshop that can be modified for a variety of purposes and types of meetings in one's organization

Methodology is not copyrighted and can be used by participants in their own organizations

Video feedback from tapings