• Joan Pastor's advanced facilitation training course is open to those participants who have taken a regular CRSA Facilitation and Implementation Training course, and who have been leading facilitated workshops.
• For trainer background, click Joan Pastor. 
• Additional tools, communications, listening and subtle influencing skills are taught along with any subject area in which you want more training.
• Work on specific and challenging situations that are encountered in the consulting, facilitation and follow-up phases of the RSA/CSA process.
• Update your methodology, if needed.
• Additional strategies on managing conflict and difficult people in group settings, consultation skills, facilitating extremely complex and dysfunctional groups, and so on, are taught with personal coaching and, as always, lots of practice!

This course is customized to cover the three people skills most needed by auditors today:

1. Conflict management and prevention skills
2. Negotiation and mediation skills
3. Advanced facilitation skills for all facilitation workshops or meetings in traditional audits.

Some basic areas in facilitation are reviewed as needed, and then the rest of the workshop is focused on advanced skills training in conflict management in groups, in more sophisticated methods for increasing participation, in managing the stages before and after your facilitated workshops, in tying your CRSA or Risk Enterprise process to the appropriate technology, and in continuing to build a positive presence and be perceived as value-added to your clients and to upper management. This is a highly interactive skills development program. There is extensive practice of the skills learned, based on actual situations that the facilitators have encountered as well as some they haven't encountered yet (but most likely will). Due to Joan's 19 years of experience facilitating workshops and providing training in seminars, and her 13 years of heavy involvement with the internal audit profession, she is able to customize this advanced training to address the most challenging situations auditors face today.

Course content is as follows:

I. Facilitation and Conflict Management: they go hand in hand

a. Very specific listening and communication skills that drive conflict management, negotiation and facilitation effectiveness b. 5 group dynamics strategies that work in all groups c. Review of the key tools used in Control and Risk Self-Assessment (CRSA) facilitation (Force Field, NGT, etc.) d. The conflict resolution techniques - conflict management aides: maximize yours, manage theirs! e. Side session: review/update of your CRSA, Risk Enterprise, or General Audit Model

II. The Audit Internal Consulting Process (AICP) in New Audit Approaches

a. Specific skills for contracting with management b. Making the most of the preparation stages (AICP) c. Using the internal consulting process to prevent conflict in CRSA-type workshops d. Special expanded uses of CRSA when the department or organization is in the midst of change

III. Advanced Conflict Resolution and Mediation Skills in Teams

a. We take the specific problems that you have encountered and then teach the specific skills to resolve the problem(s). Each facilitator, negotiator and conflict manager has the opportunity to practice, practice and practice these skills until new behavioral responses come naturally and automatically to handling conflict, mediation and negotiation issues. b. Managing tempers in the team

IV. Managing "Stage Fright" While You Facilitate

The three single best techniques for getting jitters under control and increasing self-confidence. They can be used before or any time during the facilitation to get rid of anxiety and stage fright. It really works! They can also be used to keep you from losing your cool with difficult auditees.

V. New Tools and Techniques for Increasing Participation

a. How to handle personality problems b. Getting below the symptoms to the real root of the problem c. Fun ways to structure and restructure the group during the CRSA workshop d. 5 new specific tools and techniques that highly experienced auditors use e. How to measure your performance

VI. Co-Facilitation (everything you need to know to work with and be an excellent co-facilitator)

a. Preparation process b. Tips for working with a co-facilitator c. Pitfalls to watch out for in co-facilitation

VII. Practice, Practice, Practice, with specific coaching and multi-leveled feedback. Videotaping is included. 100's of extra tips are given during the practice and coaching sessions. All practice is tied to CRSA, Risk Enterprise and Audit facilitation.

VIII. Closure and Review