Why Hire Jack Mitchell:

• An iconic retail executive, with long record of exceptional customer service, merchandise, employee and supplier relationships
• Recognized among the top ten most influential retail executives of the last decades.
• Author of best-selling book on customer service applicable to any business: Hug Your Customers
• A professional speaker who can relate to all levels with practical, proven advice and humor. Store’s customers are a cross-section of the most prominent business titans in America.

   While running one of the country's premier retail-clothing stores (Mitchells/Richards in Westport and Greenwich, CT), Jack Mitchell launched a "second career" as a speaker and author. His first book, Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results, was a best seller and received rave reviews in the New York Times, Wall Street Journal and NBC's Today Show.

   As Jack says, "Businesses are too focused on product and price and have lost site of what really matters, the customers." He challenges audiences and offers his own experience from his three-generation family business. His personalized speeches provide specific techniques on how to know and better service customers, and consequently help clients grow their businesses.

   He remains the human face of one of the country's most respected retailers. Corporations from Prudential to Starbucks, and universities from Georgetown to Harvard, have invited him to speak and provide a perspective, powerful both in its simplicity and relevance. Other clients have included Prudential Realty, NIKE, Payless ShoeSource, Morgan Stanley, Harvard Business School, Columbia Business School and others.