Jody Hoffer Gittell’s High Performance Healthcare Topic:

   In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries.

   In High Performance Healthcare, she explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively.

Discover the step-by-step process of:

• Identifying weak areas of relational coordination within your organization
• Transforming work practices that are creating barriers to relational coordination
• Building a high performance work system to foster consistent relational coordination across all disciplines

   Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. See how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.

About Jody Hoffer Gittell:

   Jody Hoffer Gittell is an Associate Professor of Management at Brandeis University’s Heller School for Social Policy and Management, and Acting Faculty Director of the MIT Leadership Center. Her research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings, with a particular focus on the airline and health care industries. She has developed a theory of relational coordination, proposing that work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can support relational coordination through the design of high performance work systems.

   Dr. Gittell is the author of dozens of articles and chapters, as well as books titled The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance, and Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees. Her newest book, High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, presents her findings from ten years of research in the healthcare industry.

   Dr. Gittell has won the Best Book Award from the Alfred P. Sloan Foundation, a Best Paper award from the Human Resource Division of the Academy of Management, the Douglas McGregor Memorial Award for Best Paper of the Year in the Journal of Applied Behavioral Science, and an Honorable Mention for the Douglas McGregor Memorial Award for Best Paper on Organizational Change. Before joining the faculty at Brandeis University, Dr. Gittell received her PhD from the Massachusetts Institute of Technology Sloan School of Management and taught at the Harvard Business School.

More Healthcare Speakers

Search Here for Full Profiles of Over 600 Speakers by Topic, Price Range or Keyword