Jackie Frieberg's Video

Jackie and Kevin Freiberg’s Service Topics:

   You can book Jackie or Kevin to speak by themselves, or hire both of them for same event (same day or consecutive days). In that case, each one delivers a solo speech. We’ve selected service focused topics:

1) Culture and Engagement (The Southwest Airlines story)

   What if your company had a reputation for being the BEST PLACE, where the BEST PEOPLE, can do their BEST WORK? We’re talking serious competitive advantage!

   You can deliver on the brand promise you make to your employees; it means creating a place where impassioned people come to work fully awake, fully engaged and committed to driving growth. We’ll unpack Southwest Airlines’ crazy, yet very purposeful recipe for creating one of the most productive workforces in the world with 37 consecutive years of profitability. The greatest success story in the history of commercial aviation boasts a culture in which 35,000+ people are fully committed and inspired to achieve extremely high productivity, service, safety and financial objectives. This is an exciting, behind-the-scenes look into an all-American, yet globally recognized brand that will help you create your own blueprint for success.

2) Service from the Inside-Out

   Service and loyalty are the result of leadership from the inside out—the consistent, diehard execution of a “people-first” service philosophy. This theme addresses the critical links between leaders who adhere to a “people-first” philosophy, turned-on, passionate employees who give something of themselves in addition to just doing the job and fiercely devoted customers who evangelistically tell your story.

   The research is very clear. Companies known for world-class service, quality and hospitality work hard to create cultures (even in tough times) where employees feel honored and served; people truly trust and connect with each other; seamless collaboration translates into flawless execution and work is fun. This theme allows you to borrow from the best and create your own “people-first” service strategy. We have written about many of the most admired companies and global service brands around and we’re passionate about revealing the chutzpah and details behind their success.

3) Fiercely Devoted Customers

   We’ll share the key factors that will take you from plain vanilla consumer satisfaction to extreme customer loyalty; from simply being a vendor of choice to being a trusted advisor and a strategic partner with your clients.

   What if your team knew more about the pressures, pain points, preferences and particular nuances of your customers than anyone? What if they positioned themselves as industry experts who are better than anyone at providing relevant solutions? What if they mastered the discipline of follow-up and the art of making customers feel special long after the solution is delivered?

   Using these strategies your team can become the “go-to” people that fiercely devoted customers can’t live without and competitors can’t dethrone.

About Jackie Freiberg:

   For over 20 years, Jackie has been on a mission to expose the unconventional, business-best practices of globally admired leaders. As a bestselling author and leadership expert, Jackie has dedicated her career to helping executives and managers practice the art of leadership and build great companies, where great people can do great work. Jackie has served as a member of Southwest Airlines’ Culture Committee. She was one of only two non-employee members invited to serve on this highly influential leadership committee.

   Jackie has become a connoisseur of cool companies, places where people want to work and choose to stay. Jackie is on a mission to cure the Dead People Working™ syndrome, a global epidemic sweeping through so many companies today. Her goal is to create a movement of leaders who choose to defy mediocrity, take charge of their success at work and make a difference in their own little corner of the world.

   Leaders around the globe cast over 13,000 votes, and Jackie was voted a “Top 5 Leadership Speaker”. She is also recognized as one of the “Top 30 Best Minds on Leadership” by Leadership Excellence Magazine, and is one of the most sought-after female business speakers in the nation.

   Her articles and interviews have been published in the Wall Street Journal, Business Week, Investor’s Business Daily, Dubai’s CapitalME, India’s Management Next, India’s Economic Times and India’s Financial Times.

   Jackie is a public speaking coach to the United States Marine Corps Recruiting Office. She has trained more than 1500 Marine Recruiters a year on the Fundamentals of Delivering a Winning Presentation. Semper Fi! Jackie was the Manager of Corporate and Professional Programs at the University of San Diego’s Executive Conference Center before joining Freibergs.com in 1993. During her tenure at USD, Jackie co-founded the Family Business Institute, founded the Certificate in International Business Program and was the Director of the Institute for Quality & Productivity.

   Jackie was an HR specialist for NCR Corporation. She was in charge of college recruiting, all employment issues, new hire on-boarding and all internal employee communication programs and publications. She earned a doctorate in Leadership from the University of San Diego, a master’s degree in Communication from San Diego State University.

About Kevin Freiberg:

   Kevin is the co-author of the forth-coming NANOVATION: How a Small Car Can Teach the World to Think Big. In his international best seller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, Dr. Freiberg uncovered the strategies that created the greatest success story in the history of commercial aviation.

   Kevin and his wife, Jackie, are also the authors of BOOM! 7 Choices for Blowing the Doors Off Business-As-Usual! and GUTS! Companies that Blow the Doors Off Business-As-Usual.

Kevin Frieberg's Video

Thought Leader:

   Recently named one of the “Top 30 Best Minds on Leadership” by Leadership Excellence Magazine, Dr. Freiberg is among the most influential voices on the speaking circuit today. Dr. Freiberg has appeared on CNBC, CBS Sunday Morning and the CBS Morning News for his views on the critical links between leadership, corporate culture, innovation and exceptional customer loyalty. His articles and interviews have been published in the Wall Street Journal, Business Week, Washington Post, Investor’s Business Daily, India’s Business Standard and Capital Business & Finance Magazine of Dubai.

Executive Coach:

   Freiberg has a global practice working with firms in Southeast Asia, Europe, Japan, India, the Middle East, Central and South America, as well as throughout the United States and Canada. Kevin helps business leaders better understand the impact of their choices, attitudes and behaviors on employee engagement, corporate culture, innovation, customer devotion and organizational performance. He has challenged corporate leaders all over the world to question the unquestionable, jettison the “incumbent” mentality, look beyond customer imagination for the next big thing and build companies that are hungry for change.

Professor:

   Before becoming a full-time speaker and consultant, Kevin taught for eight years at the University of San Diego and San Diego State University, where he met his wife, Jackie. He received his bachelors’ in English literature and masters’ degree in speech communication from San Diego State; he earned his doctorate in leadership at the University of San Diego.