Quint Studer's Video
 Quint Studer’s Speech Topics:
While Quint Studer's background and experience reflects 20 years in health care, his timeless principles and practices apply to all businesses. Some of Quint's areas of expertise include:
· how to cut employee turnover by 66% with the "Honeymoon Quiz" (five questions to ask new hires in the first 90 days of employment)
· the Well CEO Check-Up: Nine Principles for taking your organization from good to great to greater.
· Pulling the plug on low performing employees before they can wreak more havoc; identifying and taking action with high, middle, and low performers to move organizational performance higher.
· how the best hospitals recognize "patient power" and are changing to meet their needs.
· the art of catching and keeping a great workforce; how to foster a culture of employee satisfaction.
· how to create and use a standards of behavior contract to boost employee morale, customer satisfaction, and profitability.
Quint or his associates can deliver keynotes and workshops on the following topics:
LEADERSHIP
· Creating and Sustaining a Culture of Excellence
· Leadership Lessons from Winston Churchill: Lessons for Medical Leaders
· Accelerating & Sustaining Balanced Hospital Performance
· Creating a World-Class Workforce
· Creating a Sense of Urgency: The First Step toward Cultural Transformation
· Nurses are from Saturn, Physicians are from Jupiter, Health Care Administrators are from Mars
· Promoting Professionalism and Professional Accountability: The Why and How of Dealing with Disruptive Colleagues
PHYSICIAN
· Engaging and Aligning Physicians
· Delivering the Patient Experience-Every Patient, Every Time
· Physician Selection and Orientation
· Driving Organizational Performance with Physician Leadership
· Physician Behavioral Standards
· Integrating Physicians Practices with Hospital Systems
· The Resilient Physician: Stress Management Strategies
· Physicians and Their Loved Ones: A Couples' Survival Guide
· Practicing Excellence
· Honing Your Edge - Language and Tools to Excel in Practice
· Suits and White Coats-Effectively Managing Physicians and their Expectations
· Remembering Why We're Here
· Building and Maintaining Loyalty and Market Share
· Building Patient Trust with AIDETSM - Clinical Excellence and Patient Compliance through Effective Communication
EVIDENCE-BASED LEADERSHIPSM
· Adapting Studer Group Performance Management System to your Organization
· How to Create Better Places to Work & Practice Medicine
· High, Middle and Low Performance Coaching
· Accountability: The Antidote to a Culture of Optionality
· Turn Resources into Results
HCAHPS/PATIENT EXPERIENCE
· HCAHPS: Always Leadership
· Creating the Risk Free Patient Experience: Assuring Patient Safety and Reliability
· Physician Impact on HCAHPS- Respect, Listening and Explanation
· Understanding Measurement and How to Move your Patient's Perception of Care as Measured by HCAHPS
· Nursing Impact on HCAHPS-Respect, Listening, and Explanation
· Hourly Rounding - Pain, Potty and Position
· What You Need to Know to be Successful with HCAHPS under Value-Based Purchasing
· Hospitalists and HCAHPS- Innovative Approaches to Improve the Patient Experience in the Hospital
EMERGENCY DEPARTMENT
· Excellence in the Emergency Department: How to Get Results
· Fix the Emergency Department, Fix the Hospital
· Aligning ED Goals and Performance
· Expediting Patient Flow in the Emergency Department
· Leadership and Accountability - Creating and Sustaining a Culture of Excellence
· Improving HCAHPS Performance-Maximizing the ED/IP Correlation
PASSION AND PURPOSE
· Inspired Care
· Inspired Nurse
· Passionate LeadershipTM
· Saving Lives
· Getting Nurses on Board - it's not Empowerment, it's Engagement
· Pride in the Profession - What's great about Nursing
STAFFING, TRAINING AND MANAGING
· Critical Communication Skills: Talk Tactics
· Management By Strengths: Who ARE You?
· Selecting Talent: The only thing worse than a good hire that leaves is a bad hire that stays.
· AIDETSM - Words Work Wonders.
· Coaching for Performance and Accountability: What We Permit, We Promote.
· Time, Meeting and E-Mail Management
· Team Building in Healthcare
· All Stressed Out - Avoiding Burnout
· Yippee! Another Day in Paradise. . .driving negativity out of the workplace
· Nurse Retention-Keeping the Best and the Brightest
· Getting the Most from Your Patient Relations Department and Service Recovery Program
· Dealing with Difficult Patients and Families
· Why Patients Sue Their Doctors
BALDRIGE
· Utilizing Studer Group's Evidence-Based LeadershipSM (EBL) Framework to Accelerate Your Journey
· Integrating Studer Group's Performance Management System in Your Organization
· Creating a World-Class Workforce
· Creating Better Places to Work & Higher Quality Service for Customers
· Baldrige Criteria - Focus, Align and Accelerate Your Performance Improvement Results
About Quint Studer:
Quint Studer, named one of the "Top 100 Most Powerful People" by Modern Healthcare, has gained national recognition (USA Today, Inc. Magazine, Investor's Business Daily) as a change agent and thought leader in health care today because he so aptly links a sustained focus on service, quality, employee and patient satisfaction with growth and bottom-line results.
Quint's first book, Hardwiring Excellence, was published in April 2004 and has since sold more than 300,000 copies. His second book, 101 Answers to Questions Leaders Ask, was released in March 2005. Quint's third book, Results that Last, published by John Wiley & Sons in Fall 2007, shares the insights Quint has gained through a lifetime of experience. Thanks to Quint's excellent reputation, Results That Last became an Amazon.com bestseller even before it was published and once published became a Wall Street Journal best seller.
Perhaps best known as one of the world's most charismatic public speakers, Quint is also a frequent keynoter at high profile national trade and professional association meetings, and meets with more than 1,200 healthcare leaders monthly at client engagements and Studer Group-sponsored Institutes, including "Taking You and Your Organization to the Next Level." In 2005 he received two high honors: awards from PRC (Professional Research Consultants) prestigious Presidents Award for his impact in changing health care and SHCAs (Society for Healthcare Consumer Advocacy) for his impact on the quality of care for consumers.
In addition to features in USA Today and Inc. Magazine, Quint appears widely in the business and the health care trade press. He has also contributed in depth feature articles to most major healthcare trade journals, including the Healthcare Advisory Board Report, Modern Healthcare, and in-depth features in the elite American College of Healthcare Executive's (CEO audience) Frontiers of Health Services Management Journal, the American Marketing Association's Marketing Health Services, and the American Hospital Association's Trustee, geared to hospital Board members.
With his early training in teaching, Quint's classroom is today one of the largest in health care. He and his team coach more than 400 hospitals and health systems on their journey to becoming world-class leaders in service and operational excellence.
Before founding Studer Group, Quint spent nearly 20 years inside health care, beginning in a staff position, later becoming COO of Holy Cross Hospital in Chicago and President of the Baptist Hospital Inc. in Pensacola, FL, where the hospital was awarded the Quality Cup by USA Today and Rochester Institute of Technology. At Holy Cross and Baptist, Quint led both organizations to the top one percent in employee and patient satisfaction compared to hospitals nationwide, as ranked by independent health care survey organizations.
His Five Pillar approach to achieving operational excellence sets goals and measures progress under service, people, quality, finance, and growth. In Quint's experience, the journey to becoming a world-class organization is rooted in a leader's ability to engage employee's passion for doing purposeful, worthwhile work.
He recommends a number of prescriptive tools based on his Nine PrinciplesSM: commit to excellence; measure the important things; build a culture around service; create and develop leaders; focus on employee satisfaction; build individual accountability; align goals and values; communicate at all levels; and recognize and reward excellence.
Top Promenade Health Speakers
Click for Hundreds More Speakers by Topic, Keyword & Pricing – Including Videos Where Available |