 | October Tip of the Month by Ann Marie Sabath – Business Protocol and Etiquette Expert, Author of One Minute Manners
The next time you prepare to send an e-mail message, take a few minutes to establish rapport with the person who will be receiving it. You can do this through a personal comment in the first or second sentence before getting down to business (i.e. “Hope you had a good weekend George” or “Thanks for your quick response Mary.”) Also, when ending a message, humanize it with a friendly phrase like “Looking forward to seeing you next week.” Or “I’ll be in my office today until 6pm if you would like to visit by phone.”
By humanizing your message, recipients will know you are interacting with them as people first and then as clients/employees. Most importantly, they will look forward to hearing from you.
|
|
|